Return Policy
At kintowaterbottle.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your product, you may return it under the following conditions:
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Used or opened products.
- Products without original packaging or tags.
- Items purchased from third-party retailers.
How to Initiate a Return
- Visit kintowaterbottle.com and log into your account.
- Navigate to “Order History” and select the item(s) you wish to return.
- Follow the prompts to generate a return authorization.
Once your return is approved, you will receive instructions for shipping the item back to us.
Refunds
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable.
- Refunds will be issued to the original payment method.
Exchanges
If you received a defective or incorrect item, please contact us for an exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.
International Returns
Customers outside the designated region are responsible for return shipping costs and any applicable customs fees.
For further assistance, please refer to our Help Center or contact our support team.